FAQs
Welcome to our FAQs page! Here, you'll find answers to some of the most common questions we receive. We aim to provide you with clear and helpful information to enhance your experience with our services. If you have any further inquiries, feel free to reach out to us!
FAQs
What is Ottean and what do you offer?
Ottean is a Canadian company offering innovative cleaning, snow, and household solutions. Our products range from snow brushes, scrapers, and shovels to mops, scrubbers, and pool accessories.
Are your products available across Canada?
Yes, we ship across all Canadian provinces and territories.
How long does shipping take?
Standard shipping takes 3–7 business days depending on your location. Remote areas may take slightly longer.
What are your shipping rates?
Shipping is free on orders over 200. For orders below that, a flat shipping fee based on weight and dimensions applies.
Do you offer returns or exchanges?
Yes! We offer a 30-day return policy for unused items in original packaging.
How do I return a product?
Contact our customer service with your order number. We’ll provide a return label and simple instructions. Email : support@ottean.com
Are your products covered by warranty?
Yes, all Ottean products come with a 1-year limited warranty against manufacturing defects.
Do you sell your products in stores?
Currently, Ottean products are available online only through our website and Amazon storefront.
Is your website secure for online orders?
Absolutely. We use SSL encryption and secure payment gateways to protect your data.
Can I track my order?
Yes, once shipped, you’ll receive a tracking number via email.
Do you ship internationally?
At the moment, we only ship within Canada.
Are your cleaning tools eco-friendly?
We are committed to sustainability and use durable materials designed for long-term use to reduce waste.
Do your products come pre-assembled?
Some items require minimal assembly. All products come with clear instructions for setup.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and Interac e-Transfer.
How can I contact customer support?
You can reach us via email at support@ottean.ca or through our Contact Us page for any assistance.
Are your cleaning tools eco-friendly?
We are committed to sustainability and use durable materials designed for long-term use to reduce waste.