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Privacy Policy

Welcome to OTTEAN. We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the data you provide when using our website: [www.ottean.com].

1. Information We Collect

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We collect information in the following ways:

a. Information You Provide to Us

  • Name

  • Email address

  • Phone number

  • Billing/shipping address

  • Payment details (processed via secure third-party providers)

  • Any other information you choose to submit via forms, chat, email, or purchase

    • b. Information We Automatically Collect

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Time spent on the site

  • Referring URLs

    • We collect this through cookies and other tracking technologies. See our Cookie Policy for more details.

    2. How We Use Your Information

    We use the information we collect for the following purposes:

    • To process transactions and fulfill orders

    • To respond to inquiries and provide customer support

    • To improve our website, products, and services

    • To send promotional content (with your consent)

    • To analyze usage patterns for website optimization

    • To comply with legal obligations

    3. Sharing Your Information

    We do not sell your personal information. We may share it with trusted third parties only when necessary:

    • Payment processors (e.g., Stripe, PayPal)

    • Shipping and logistics partners

    • Marketing platforms (e.g., email service providers)

    • Web analytics services (e.g., Google Analytics)

    • Legal or regulatory bodies, when required by law

    All third parties are required to adhere to strict data protection standards.

    4. Your Rights and Choices

    Depending on your location, you may have the right to:

    • Access, update, or delete your personal data

    • Object to or restrict processing

    • Withdraw consent at any time

    • Lodge a complaint with a data protection authority

    To exercise these rights, contact us at: privacy@ottean.com

    5. Data Security

    We implement strong security measures to safeguard your data, including:

    • SSL encryption

    • Secure servers

    • Role-based access control

    • Regular security audits

    However, no method of transmission over the internet is 100% secure. We encourage you to take precautions when sharing personal data.

    6. Data Retention

    We retain your information for as long as needed to fulfill the purposes outlined in this policy or as required by law.

    7. Cookies and Tracking Technologies

    Our website uses cookies and similar technologies to improve your browsing experience and personalize content. You can adjust your cookie preferences in your browser settings. See our [Cookie Policy] for more details.

    8. International Users

    If you are visiting from outside Canada, please note that your information may be transferred to, stored, and processed in Canada, where our servers and headquarters are located.

    9. Third-Party Links

    Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies before submitting personal information.

    10. Updates to This Policy

    We may update this Privacy Policy from time to time. We encourage you to review it periodically. If we make material changes, we will notify you via the website or email.

    11. Contact Us

    If you have any questions or concerns about this Privacy Policy, please contact us below.

    Get in touch

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